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Iridium Satellite Phone Recall


Iridium 9575 EXTREME Recalled

Iridium announced a complete recall of the new Iridium 9575 EXTREME model phone. A mechanical element on the phone's antenna stem that triggers a deployment sensor has insufficient tolerances. This is leading to instances of the sensor not working as designed. After determining a permanent fix for the problem, Iridium restarted production of the Iridium 9575 EXTREME. Replacement phones are currently expected to be available mid to late May 2012.

One possible result of this mechanical issue is that the user of the phone is still able to make calls and send messages but the phone’s performance may be reduced even if the antenna is fully extended. Another possible result is that the unit may operate at a power level exceeding the equipment’s authorized FCC radio frequency limits unless the antenna is fully extended.

The handset may operate at power levels above its authorized limit when the phone is in use and the antenna is stowed (in the retracted or lowered position). If the customer must use the phone out of necessity prior to its replacement under this recall, the customer needs to follow proper handset use guidelines as specified in the User Guide and particularly ensure that the antenna is extended during all calls.

This issue may not impact all units, but Iridium recommends that all customers should immediately stop using the phone. Outfitter Satellite will contact any of our customers impacted by the recall when details of the recall and replacement procedure are made available by Iridium.