Purchase Either The Iridium 955 Satellite Phone or the 955 Grab & Go Pack
Frequently Asked Questions
Rebate Offer Eligibility
Now through December 2, 2016, Consumers, businesses or government customers can get a $300 rebate on the purchase of Iridium Extreme or Iridium 9555 phones activated with any prepaid or monthly plan.
The rebate offer is eligible to Canadian, U.S., Mexico and Caribbean* residents who:
Purchase Iridium Extreme or Iridium 9555 phones from October 3 – December 2, 2016.
Activate with any prepaid or monthly plan by December 2, 2016 and make a 30 second test call
to register the phone on the Iridium network.
Claim their rebate online at www.iridium.com/rebate or by mail by December 16, 2016.
Upon receipt of a valid rebate claim, Iridium will rebate customers via a Global Virtual Visa card (electronic) with a value of $300 USD within eight (8) weeks.
Q: What is the purchase window in order to be eligible for the rebate? A: October 3, 2016 – December 2, 2016
Q: Until when can I submit a rebate claim? A: Rebates can be submitted at www.iridium.com/rebates until December 15, 2016.
Q: How is the $300 rebate distributed? A: Once a rebate has been validated you will receive an email with a link to activate a Global Virtual Visa
with a $300 USD value.
Q: Can I get a physical card? A: For a fee of $3.95, you can choose to have a physical Global Visa card sent to the address associated
with the rebate submission. Standard Global Visa card terms and conditions apply.
Q: When do the funds expire? A: You have six (6) months to claim the Global Virtual Visa and six (6) months to use the funds. After six
(6) months the funds on the card will expire.
Q: Do I get a card for each rebate I submit? A: Customers will receive a Global Virtual Visa for each rebate submitted. The value of the Global
Virtual Visa is capped at $1,000 USD. Bulk orders (3+ handsets) will have funds disbursed amongst multiple cards.
Q: Are the cards usable outside of North America? A: The electronic and physical credit card may be used outside of North America. Standard Global Visa terms and conditions apply, i.e. 2% currency conversion charges.
Q: What currency is the rebate in? A: The $300 will be valued in US dollars for all customers except Canada, where exchange rate adjusted rebate in CAD will be provided.
Q: Can I purchase any rate plan or voucher? A: Yes, any postpaid rate plan or prepaid voucher may be purchased.
Q: What if my rebate submission is incorrect or incomplete? A: Incorrect or incomplete submissions will be provided a denial code via email explaining why the claim is denied. Consumers then have 30 days to correct and resubmit their rebate.
Q: How long is the processing time for rebate submission? A: Please allow up to eight (8) weeks to process and disburse the rebate.
Q: What information is required to be eligible for the rebate? A: The following items are required to be eligible for the rebate:
Dealer or company name where handset was purchased
Phone IMEI number
SIM card number
Prepaid or postpaid plan purchase and date
Required phone call verified (the new sim must make a free test call)
Date and time of call • Name, address and email address
A picture of the consumer’s invoice
Q: What are the terms and conditions for the Global Virtual Visa A: Regionalized terms and conditions will be sent once a rebate has been submitted, approved and disbursed. For reference, terms and conditions for recipients within the U.S. can be found here.
Q: Who should I contact for concerns A: All questions and concerns can be emailed to firstname.lastname@example.org.